Shipping policy

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within [8 business days].

Deliveries will occur during business operational hours, Monday – Friday, from 8:00 – 16:30.
Lead times are subject to change*

If delays are incurred, communication will be done via email to provide transparency on the matter. 

Shipping rates and delivery estimates

ISL Tech offers a value added service which makes use of a delivery partner to assist in keeping delivery rates as low as possible, however the rates presented at checkout are limited to items weighing less than 100 kilograms (Kg’s). Items that have a box dimension longer than one meter (1000mm) and height greater than one meter (1000mm) are subject to different rates, and will be emailed/communicated to the customer.

A deposit amount will be payable at checkout and can be used to offset the final quotation given to the customer. If the customer does not wish to make use of the quotation provided, the deposit amount paid at checkout will be refunded within 10 Business days.

Free Shipping Promotion applies to items with a shipping rate of R150 or less.

Shipment to P.O. boxes or APO/FPO addresses

ISL Tech will not take liability if incorrect shipping information is given.

Shipment confirmation and order tracking

Shipment confirmation will be sent once payment is received. An order tracking number will be sent out with the confirmation email.

Customs, duties, and taxes:

ISL Tech is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

ISL Tech is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.